Are your salespeople asking:

• Can I help you?  
• What do you think is fair?
• Do you want to take it for a spin?  
• How much do you think it's worth?

All of these questions have one similarity….they give the customer the chance to tell your salesperson NO or gives them control of the negotiations. “10 Questions that Can Kill a Sale” covers the most commonly used, seemingly harmless questions, that salespeople are asking every day... questions that are costing you money.

This powerful session uncovers why these questions should be avoided, then provides easy to use alternatives that fit every store’s selling style. Watch your sales team’s demo and closing ratio climb when they learn these simple questions that keep the deal moving forward.

The used car market is one of constant change. Because vehicles come from such a variety of sources... trade-ins, auctions, lease turn-ins …the landscape changes on a daily basis. When all is said and done however, the most important function of the used car department is just to sell vehicles.

In this workshop we will discuss managing the used car department and share outstanding marketing ideas that will quickly move vehicles off the lot and avoid the problem of wholesale losses.

The sales meeting is one of the most important functions at the dealership but unfortunately it sometimes turns into a “depression session”. Unprepared, unorganized meetings take too long and provide very little benefit. When meetings drag on and become a series of complaints and accusations, no one wins. Is it any wonder why salespeople dislike them so much?

In this entertaining workshop, we will examine how to put fun, education and motivation into each meeting so salespeople will look forward to attending. Excited, informed, motivated salespeople sell more cars, hold more gross and make customers feel good about their purchase