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Sales, Service & Management Training Solutions for Automotive, Boat & RV Dealers


Desk Managers: Your Body Language Has More Power Than You Realize By Richard Keeney
Desk Managers: Your Body Language Has More Power Than You Realize                                        By Richard Keeney
Desk Managers have one of the most influential roles in an retail dealership. What signals are Salespeople receiving when approaching the desk? You may be surprised to learn that a Desk Manager's behavior and responses at the desk could make or break a deal. To find out how, keep reading...

Could Your Salespeople Sell Popsicles? By Richard Keeney
Could Your Salespeople Sell Popsicles? By Richard Keeney
As a manager and a leader, you have undoubtedly witnessed varying degrees of sales talent. The mission should be to have the entire team passionate about "causing" progress with every guest. Fact is, a Salesperson is either listening to a story or telling one. Only one of these pays well!

The Mar-Kee Group Offers Online Boot Camp Training Specifically for RV Service Advisors
The Mar-Kee Group Offers Online Boot Camp Training  Specifically for RV Service Advisors
The Mar-Kee Group announced the release of a brand new RV-Specific Service Advisor “Sales” Training program — “RV Professional Service Advisor 90-Day Online Boot Camp Training.”

Tightening the T.O. $pokes by Richard Keeney
Tightening the T.O. $pokes by Richard Keeney
One of the most dangerous things your salespeople can do is to NOT use the T.O. process effectively. It is vital to not let this process fall to the wayside and it starts with your dealership's Management team. Stay tuned for great discussion points to get your team on board.

Are Your Interview Questions Helping or Hurting? by Richard Keeney
Are Your Interview Questions Helping or Hurting? by Richard Keeney
Finding the perfect employees for your dealership can be very challenging. Today's job candidates are quite savvy and impressive on the surface. However, they may not be the best fit for your dealership if not properly screened during the interview process. Here are a few things every hiring manager or human resources manager in the automotive industry should keep in mind...

Controlling “Post-Sale” Reconditioning by Richard Keeney
Controlling “Post-Sale” Reconditioning by Richard Keeney
After the sale, carrying around excessive baggage caused by fulfilling customers’ requests for "freebies" can be minimized or prevented. In some instances, immediate accommodations may not make good business sense. Save time, energy and money by staying in control of every automotive sales situation.

Building Relationships: Turn Your Weakest Marketing Arm Into Your Strongest by Richard Keeney
Building Relationships: Turn Your Weakest Marketing Arm Into Your Strongest by Richard Keeney
Never underestimate the power of building solid relationships in sales. Start retaining more customers and creating your own showroom traffic by personalizing your prospects' experiences.

The "Good News" Compromise of Negotiating and Closing by Richard Keeney
The
Did you know, when raising the customer, the more "OK" the salesperson is, the more "OK" the buyer is likely to be? Increase your chances of closing with this strategy ...

Pick a Number! Live It Every Day, Every Deal by Richard Keeney
Pick a Number! Live It Every Day, Every Deal by Richard Keeney
As a manager, are you clearly communicating your expectations to your team? Is everyone on the team 100% clear about what's expected of them individually? Are you doing it constantly and consistently? If not, here are some tips to get you started...

The Best "Last Two" Questions to Ask BEFORE Getting the Proposal by Richard Keeney
The Best
It is my belief that these two questions need to be asked EVERY time before leaving the customer to get a proposal from management.


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