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Sales, Service & Management Training Solutions for Automotive, Boat & RV Dealers


Desk Managers: Your Body Language Has More Power Than You Realize By Richard Keeney
Desk Managers: Your Body Language Has More Power Than You Realize                                        By Richard Keeney
Desk Managers have one of the most influential roles in an retail dealership. What signals are Salespeople receiving when approaching the desk? You may be surprised to learn that a Desk Manager's behavior and responses at the desk could make or break a deal. To find out how, keep reading...

Could Your Salespeople Sell Popsicles? By Richard Keeney
Could Your Salespeople Sell Popsicles? By Richard Keeney
As a manager and a leader, you have undoubtedly witnessed varying degrees of sales talent. The mission should be to have the entire team passionate about "causing" progress with every guest. Fact is, a Salesperson is either listening to a story or telling one. Only one of these pays well!

Increase Success with the TOUGHER Write-ups by Richard Keeney
Increase Success with the TOUGHER Write-ups by Richard Keeney
Obviously, every salesperson wants more write-ups...duh! However, some customers can be very challenging, may perceive your efforts as being pushy, or may feel coerced into a situation they are simply not ready for. Offering a free, written proposal at the right time to specific guests may be your ticket to making the next sale. Try this strategy....

The Best "Last Two" Questions to Ask BEFORE Getting the Proposal by Richard Keeney
The Best
It is my belief that these two questions need to be asked EVERY time before leaving the customer to get a proposal from management.

How NOT to Ask For the Business (Some Humor Intended) by Richard Keeney
How  <em>NOT  </em>   to Ask For the Business (Some Humor Intended) by Richard Keeney
First off, I’m not painting all salespeople with a wide brush here. Face it, it may be human nature for some to lack the conviction when they have a good bit of doubt about the anticipated customer's reaction to a proposal.

Advantages of Consumer Leasing by Richard Keeney
Advantages of Consumer Leasing by Richard Keeney
Knowing how to effectively present a consumer leasing option can be challenging. Make sure you as the salesperson know the ins and outs of a leasing option.

Get Mentally "Fixed" Before Serving the Proposal by Richard Keeney
Get Mentally
Developing the right mentality when closing a deal with a customer is important to the sale. Salespeople must maintain a "fixed" mentality throughout the sales process.


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